1 - Identification of the Seller and scope of application

These general conditions of sale apply, without restriction or reservation, to all products offered for sale on the website: www.maisonpalom.com

50 Altenburg Gardens - London SW11 1JL

These products are limited to the following: Earrings - Necklaces - Barrettes - Bracelets - Brooches.

The products are offered for sale in UK.

2 - Opposability of the general conditions of sale

These conditions apply to the exclusion of all other conditions, and in particular those applicable to in-store sales.

These general conditions of sale are available on the Seller's website www.ballotanigra.com (“shop” section) and will prevail, where applicable, over any other version. It is up to each Customer to read them before placing an order, by consulting them on the website or by requesting them by post or email (“Contact us” section).

Consequently, the fact of a natural or legal person placing an order on the website www.ballotanigra.com implies full acceptance by the customer of these general conditions of sale.

3 - Order

To place an order, only one distribution channel is available to you: the website www.maisonpalom.com The Customer validates his order when he activates the “Validate order” link and confirms the order process. He then accepts without reservation the order process and these general conditions of sale.

The data recorded by the Seller constitutes proof of the nature, content, date and method of payment of the order. This is archived by the Seller; the Customer can access this archive by contacting Customer Service by email (“Contact us” section).

Product offers are within the limits of available stocks; Information on product availability is provided at the time the order is placed.

Orders are only final when online payment via Stripe has been accepted.

4 - Price and billing

Prices on the website are expressed in Euros.

The applicable prices are the prices in effect on the date of the order. Delivery costs are the responsibility of the customer and are invoiced at the end of the order in addition to the products ordered.

Net prices are inclusive of all taxes on the basis of the prices communicated to the customer, unless otherwise specifically stipulated.

The seller reserves the right to modify its prices at any time, in particular due to variations in the prices of its own suppliers; the price indicated in the order confirmation by the Seller being the final price.

Price promotions displayed on the website, communicated in the press, offered by email to Customers registered with the promotions letter or published by the seller's various partners, are valid for the period indicated (date and time) and exclusively reserved for orders passed on the website. Certain price promotions may be subject to promotional codes. These promotional codes cannot be combined and are not refundable. For the customer to benefit from them, it is mandatory to enter them in the box reserved for this purpose when validating the order on the website. Unless otherwise indicated by the Seller, these promotions will under no circumstances be applied in other distribution channels (telephone, fax, mail, etc.).

An invoice is established for each delivery, upon express request from the customer at the time of ordering (if applicable, please use the comments box for this purpose).

5 - Payment

Payment can be made by credit card, the following cards are accepted: CB, Visa (3D secure) or Mastercard.

The part dedicated to online payment of the website is provided by the Stripe solution. Bank cards are debited on the same day as the order, subject to validation of the transaction by the competent payment centers, otherwise the order cannot be taken into account.

In the event of a transaction refusal by the payment centers, the customer will be notified by email, fax or telephone and must contact their bank to unblock the transaction.

6 - Delivery

The products available on the website www.maisonpalom.com can be delivered in mainland France and/or overseas territories.

Delivery of products acquired by the customer is made within a maximum period of 3 to 5 working days either by direct delivery of the goods to the customer at the address indicated by the customer when ordering on the website, or by simple notice made available, or by delivery to a carrier.

The customer undertakes to take deliveries within a maximum period of 5 working days from the sending of the notice of availability.

Once this period has expired, the Seller may consider that the order is canceled and the sale unilaterally terminated by the customer.

Delivery is deemed to have been made upon delivery of the products ordered by the seller to the carrier.

The products therefore travel at the customer's risk, even when the order is sent to another recipient.

The seller undertakes to make his best efforts to deliver the products ordered by the customer within the deadlines specified above; If this deadline is exceeded, the customer will not be entitled to any damages, withholding or cancellation of the order. However, if within 7 days after the indicative delivery date, the products have not been delivered for any reason other than a case of force majeure, the sale may be canceled at the written request of one or the other party. The customer will then be able to obtain reimbursement of his payment without delay, excluding any compensation or withholding.

Any partial delivery, required by the customer, of an order containing products unavailable on the agreed delivery date, generates additional costs payable by the Customer for the subsequent delivery of the missing products.

In any event, on-time delivery can only be valid if the customer is up to date with his obligations towards the Seller. The products are delivered to the agreed location at the customer's expense.

In the event of loss, the customer must notify the Seller of non-receipt of his order in writing, an investigation is carried out with the carrier and may take several days (21 days minimum). During this period, no refunds or returns can be made. After confirmation of the loss of the package from the carrier, the customer will benefit from a refund of their purchase or reshipment of their order.

7 - Reception and return

The customer is required to check the condition of the delivered products.

In the event of damage or failure to deliver, it is the customer's responsibility to make precise and detailed reservations on the carrier's delivery receipt in the presence of the delivery person and to confirm these same reservations for non-conformity or apparent defect of the products delivered. , by registered letter with acknowledgment of receipt within two working days following receipt of the goods to the carrier and the Seller, without prejudice to the arrangements to be made with respect to the carrier. In the absence of these reservations, the products are deemed to conform to the order and therefore no request for compensation will be granted.

The product cannot be returned or exchanged without the express agreement of the Seller.

For any product return, the customer is invited to contact the after-sales service, by email (“Contact us” section), who will indicate the procedure to follow. No returns will be accepted without prior agreement evidenced by the allocation of a returns number (RMA). The returns number is valid for a period of 14 working days from the date of its allocation.

Any package sent without a return number will be systematically refused.

The product must be returned within 14 days of the customer's email, in its original packaging, without modification or alteration and complete, all protected by outer packaging clearly mentioning the return number. If this is not the case, the seller reserves the right to refuse processing of these products.

No complaint can be validly accepted in the event of non-compliance with these formalities by the Customer.

Return costs and risks are the sole responsibility of the customer. It will be up to the customer to provide any justification as to the reality of the anomalies noted and the Customer must allow the Seller every opportunity to identify these defects and remedy them.

The Seller will rectify as soon as possible and at its expense, the products supplied whose lack of conformity has been duly proven by the customer.

8 - Right of withdrawal

For all distance selling operations, the customer has a withdrawal period of 14 clear days from delivery of their order to return the product(s) to the Seller for exchange or refund. (art. L 121-16 al. 1 Consumer Code), subject to compliance with all the other conditions above relating in particular to the return number and the packaging conditions.

9 - Reservation of ownership

The Seller retains ownership of the goods sold until actual payment by the customer of the entire price in principal and accessories, regardless of the date of delivery of said products.

The Customer is therefore prohibited, in the event of incomplete payment, from disposing of the products for resale or transformation.

The Customer undertakes to immediately notify the Seller of any difficulties likely to lead to its failure, of any seizures made by third parties on products.

In the absence of even partial payment, the Seller will be entitled to demand immediate return of the delivered products.

All costs generated by this restitution will be the responsibility of the Customer.

It is expressly agreed between the parties that any deposit paid will remain with the Seller as damages, without prejudice to any other actions that it would be entitled to take against the customer as a result.

These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods sold as well as the damage that this could cause.

10 - Responsibility of the Seller - Guarantee

The seller is liable for defects in the conformity of the goods with the contract under the conditions of Article L. 211-4 et seq. of the Consumer Code and for hidden defects in the item sold under the conditions provided for in Articles 1641 et seq. of the Code. civil.

When acting under the legal guarantee of conformity, the customer:

– benefits from a period of two years from the delivery of the goods to take action;

– can choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;

– is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods.

The legal guarantee of conformity applies independently of any commercial guarantee granted.

The customer can decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the civil code and in this case, he can choose between canceling the sale or reducing the sale price. in accordance with article 1644 of the civil code.

11 - Intellectual property rights

All texts and images presented on the site are reserved, for the entire world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited without the formal agreement of Ballota.Nigra. Any use in any way whatsoever of the Seller's brand or its derivatives is prohibited.

12 - Suspension of obligations in the event of force majeure

The Seller's obligations will be automatically suspended in the event of force majeure (preventing the normal execution of the contract), such as fire, storm, flood, pandemic or major political event.

The Seller, noting the event, must inform the other party as soon as possible of the impossibility of performing the service.

The suspension of obligations cannot under any circumstances give rise to liability for non-performance of obligations, nor lead to the payment of damages or late payment penalties.

As soon as the cause for the suspension of obligations disappears, the Seller will inform its Customer of the resumption of its obligation.

13 - Data confidentiality

In accordance with Regulation No. 2016/679, known as the General Data Protection Regulation (GDPR) and Law No. 78-17 of January 6, 1978 as amended relating to computing, files and freedoms, the data to be Personal information collected on the company's website is subject to a declaration to the company's Data Protection Officer (DPO). They are exclusively for internal company use.

The personal data collected by the company may be for different purposes, depending on the pages of the site and the collection forms concerned.

Mainly, this concerns the management of requests for information.

The data is kept for the entire duration of the established relationship, and up to a maximum of 3 years afterwards, depending on the nature of the relationship concerned.

The data thus collected will not be transferred, exchanged or rented. In accordance with the aforementioned texts, you have a right of opposition, access, rectification, deletion, limitation or portability relating to the data concerning you. These rights can be exercised by contacting: Ballota.Nigra

Data Protection Delegate, specifying in the subject of the letter “Personal rights” and attaching a copy of your proof of identity:

-either directly on the site in the “Contact us” section

For more information on your rights, consult the website cnil.fr and if you consider, after contacting us, that your “Computer and Liberties” rights are not respected, you can send a complaint to the CNIL.

14 - Applicable law and disputes

All clauses appearing in these general conditions of sale, as well as all purchase and sale operations referred to therein, will be subject to French law.

In accordance with article L.612-1 of the Consumer Code and Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013 relating to the extrajudicial settlement of consumer disputes, the customer has the possibility of recourse , in the event of a dispute, to a consumer mediation procedure, via the electronic link to the online dispute resolution (ODR) platform:

The parties will seek an amicable agreement before any contentious action; however, the search for an amicable solution does not interrupt the deadlines for acting as a guarantee.

Any dispute relating to this sale, even in the event of a warranty claim or multiple defendants, will be under the exclusive jurisdiction of the Commercial Court in whose jurisdiction the Seller's head office is located, namely the Commercial Chamber of the Grande Tribunal. Lille body.